Emovis awarded largest enforcement contract in the UK
Emovis, a leader in toll-based mobility solutions and a division of the Abertis Mobility Services, has been awarded a contract from Highways England to manage UK enforcement services at Dartford Crossing. The 10 and a half year deal includes an 18-month transition period, followed by a 7 year initial term, with the opportunity to extend up to a further 2 years. The Dartford-Thurrock River Crossing is a critical part of the strategic road network in the South East of England linking the M25 across the Thames. The Free Flow charging scheme provides smooth crossings for an average of 165,000 vehicles daily.
This award represents the largest enforcement services management contract in the UK. Under this contract, Emovis will continue to manage the entire end to end enforcement process covering PCN issuing, representation handling, PCN payment handling and customer queries and will provide a call centre and back-office support teams. Emovis has been successfully providing enforcement services to their clients around the globe for many years and they have achieved significant toll payment compliance levels as a result.
Christian Barrientos, Chief Executive Officer of Emovis, commented: “The awarding of this contract to Emovis reflects the Administration’s confidence on our expert ability to develop robust solutions designed with the end user in mind. Ensuring a high quality and standard of service for our clients and their customers, underpinned by our expert operational teams. We are pleased to have been selected to keep managing the scheme for Dartford Crossing, a vital component for the success of every free flow charging operation. We are also delighted to continue our longstanding relationship with Highways England”.
As a global leader in toll based-mobility solutions, Emovis has over 700 employees in 6 countries and operates some of the world’s largest electronic toll infrastructures in the United Kingdom, Ireland, the United States, Puerto Rico and Canada. Emovis is part of Abertis Mobility Services, which is the Abertis Group’s competence center of electronic toll collection free flow. The company is 100% owned by Abertis, the world’s leader in highway concessions (8,300 km / 5,300 miles of toll roads under direct management) with 17,000 employees globally. This backing makes Emovis a long-term and reliable partner for Road Authorities and Infrastructure Managers worldwide.