2023

International Bridge, Tunnel and Turnpike Association, 2023

• Private Sector Innovation – Smart Enforcement Program

European Contact Centre & Customer Service Awards, 2023

• Gold Winner for Most Effective Improvement Initiative: Smart Enforcement

UK Contact Centre Awards 2023

• Gold Winner for Resource Planning Manager of the Year

2022

European Contact Centre & Customer Service Awards, 2022

• Gold Winner – Most Effective Improvement Initiative: Smart Enforcement
• Bronze Winner – Best Supporting HR Team

2022 Diversity, Equity and Inclusion Award Winner by The International Bridge, Tunnel and Turnpike Association

2021

UK National Contact Centre Awards, 2021

• Gold Winner – Best Contact Centre Support Team
• Gold Winner – Best Business Improvement Manager
• Silver Winner – Best Contact Centre Support Manager
• Bronze Winner – Best Resource Planning Manager  

2020

European Contact Centre & Customer Service Awards, 2020

• Finalist – Contact Centre of the Year – UK (Leeds & Mersey)
• Finalist – Best Employer – Great Place to Work – UK (Leeds & Mersey)
• Finalist – Best Contact Centre Support Team – UK (Leeds & Mersey)
• Finalist – Best Voice of the Employee Programme – UK (Leeds & Mersey)
• Finalist – Most Effective Improvement Programme – Mersey
• Finalist – Best Customer Engagement Initiative – Mersey
• Finalist – Giving Something Back – Mersey
• Finalist – Outsourced Contact Centre of the Year – Leeds

UK National Contact Centre Awards, 2020

• Gold Winner – Best Diversity & Inclusion Programme
• Gold Winner – Best Team Manager – Amanda Heyes
• Silver Winner – Best Quality Manager – Sharon Hughes
• Bronze Winner – Best Employee Engagement
• Finalist – Best Contact Centre Support Team – HR

European Digital Communication Awards, 2020

• Winner, Best Content Strategy, eflow
• Winner, Best of Social Media, eflow

2019

UK National Contact Centre Awards, 2019

• Gold Winner – Contact Centre Support Team of the year – HR
• Gold Winner – Best Diversity & Inclusion Programme
• Silver Winner – Most Effective Employee Engagement Programme
• Silver Winner – Employee Engagement – Health & Wellbing
• Finalist as Company of the Year

The UK Employee Experience Awards, 2019

• Gold Winner – Employee Engagement – Diversity & Inclusion
• Bronze Winner – Employee Engagement- Health & Wellbeing
• Bronze Winner – Contact Centre Support Manager – Beatriz Fuentes, Head of HR

ECCCSA – European Contact Centre & Customer Service Awards, 2019

• Silver Winner – Great Place to Work
• Finalist – Most Effective Business Transformation Program in Customer Service
• Finalist – Best Contact Centre Support Team – HR
• Finalist – Best Voice of the Employee
• Finalist – Outsourced Contact Centre of the Year
• Finalist – Medium Contact Centre of the Year
• Finalist – Most Effective Business Transformation Programme in Customer Service
• Finalist – Most Positive Impact in the Community

Marketing Awards 2019

• Winner, Best Integrated Media Campaign Strategy, Spider Awards
• Finalist – Best Marketing & Social Media, eGovernment Awards
• Finalist – Best Mobile App, eGovernment Awards

2018

IBTTA Toll Excellence Award

• Winner, Toll Excellence Award for Private Sector Innovation

UK Customer Experience Awards (CXA), 2018

• Finalist – Best Contact Centre
• Finalist – Customer at the Heart of Everything
• Finalist – Best Employee Engagement
• Finalist- Best New Improved Service

ECCCSA – European Contact Centre & Customer Service Awards, 2018

• Gold Winner – Most Effective Health & Wellbeing Program
• Silver Winner – Best Voice of Employee
• Bronze Winner – Best Outsourced Contact Centre
• Finalist – Great Place to Work
• Finalist – Best Medium Contact Centre
• Finalist – Best Support Team – HR
• Finalist – Best Customer Transformation Program

UK National Contact Centre Awards, 2018

• Finalist – Best Team Manager – Satpal Sihra

2015

PLUSS, 2015

• Employer of the Year