Client Survey

You Spoke
We Listened

Your voice certainly makes a difference.  In 2022, 96% of our clients reported being satisfied.  More importantly your feedback helps us strengthen our existing skills and apply specific focus to the areas of opportunity. 

Here are some of the areas you asked us to focus on and how we responded

You spoke, we listened (and acted!)

Continue to develop our solutions

  • Successful deployment of our Road User Charging Commercial Back Office V2.0 in the US.
  • Growth of our Engineering team internationally to support our programs and operations in 15 countries.
  • Successfully manufactured the satellite solution and new RUC architecture.
  • Continued development of our Commercial Back Office powered by Odoo, an innovative COTS solution for the intelligent management of customers and revenue streams in a cost-effective way without compromising on quality.
  • Continued improvement of our mobile payments and web applications increasing self-service and compliance.
  • Building to grow, ensuring that all our solutions drive efficiency, scalability and can be easily configured to support the local nuances of any scheme we support.
  • Addition and integration of two leading Omni-channel solutions, Amazon Connect and Genesys into our portfolio to drive improved customer journeys and increased automation to reduce customer effort.


  • Further developed the network of our key experts across our worldwide team by hosting cross functional workshops on best practice, future trends, roadmap of mobility solutions and ideas to support development of service offerings for new and existing clients.
  • CRETA Innovation project – Proof of concept project to reduce traffic emissions with a focus on real time measurement of individual vehicle emissions, application of dynamic tariffs and exploration & test of the 5G network and Edge computing capabilities.
  • Innovative Demand Management Strategies with the Implementation of the first Congestion Charging pilot based on RUC Satellite technology for Urban Mobility in Munich (Germany) and Barcelona (Esplugues – Spain) cities.
  • Engaged and involved our group experts to support day to day continuous improvement schemes across clients but also support new project rollouts and best practice implementation of omni channel and customer focused solutions.
  • Continuing to strengthen our expertise in Road Usage Charging with two new projects – assisting authorities to apply the learnings to their planned programs.
  • Continued focus on Customer Journey mapping and excellence in customer experience from our engineering teams through to our front-line customer service agents.
  • Created a new area in Technology focused on innovation in Co2 Emissions Tolling, Transport Demand Management (TDM) schemes and Artificial Intelligence and Video & Data Analytics capabilities.

Quality and Security

  • Global Head of Security driving consistency across our business units delivering assurance through 3rd party reviews, SOC 2 audits and application of ISO standards.
  • Increased rhythm of monthly vulnerability assessments across our business units to identify risk and reduce threat.
  • Continued improvement of document management and collaboration system across business units (Sharepoint and Teams)
  • Consistent program office structure deployed globally following successful pilot.

Improvements to reporting and management information

  • Continued development of JIRA to support transparency and single view of activity and risks/opportunities across new project roll outs; and common view of reporting performance across business units.. 
  • Partnering with expert 3rd parties for audits, testing and assessment to ensure an unbiased view of compliance.

Our commitment to Sustainability

  • Focusing in on Sustainability, Emovis’ Engineering team are studying the various alternatives of wind and solar power for gantry and roadside solutions.
  • Successfully piloted a “Virtual gantry” concept (360 photographs and videos) to improve training, maintenance, and monitoring through “remote visits”, and thus reduce unnecessary travel.
  • Helping cities adapt to new laws on climate change and energy transition, through implementation of low emission zones and collection of data relating to volume and pollution.

Here’s what you said….
about our strengths!

Overall Management Performance

Overall Management Performance is strong specifically our adequacy and quality of meetings, our knowledge and respect of contractual requirements and the availability of our Top Management​,



Innovation in the course of the project scored very well 75% of respondents scoring Excellent or Above Average.

Client Relationship

Client relationship is strong with excellent scores once again for team work, ease of contact and availability and responsiveness.

Skills of our team

Skills of our team are very strong. We had good excellent ratings for management skills, technical skills, group expertise, effective communication with client teams and the capacity of our managers to work as an integrated team.

Please do share with us your opinions in this year’s survey.

Your answers will help us better meet your expectations. If you haven’t yet received the survey link to give your feedback, please speak with your key contact here at Emovis and we’ll be happy to send it on.