Client Survey

You Spoke
We Listened

Your voice certainly makes a difference.  In 2020, 90% of our clients reported being satisfied.  More importantly your feedback helps us strengthen our existing skills and apply specific focus to the areas of opportunity. 

Here are some of the areas you asked us to focus on and how we responded

You spoke

We listened (and acted!)

Quality and accessibility of documentation

  • New document management and collaboration system (Sharepoint and Teams) – phased roll out in progress
  • Developing proven templates for consistent use on all projects under a new program office structure

Improvements to reporting and management information

  • Piloted a new approach using Power BI and self-service dashboards to automate reporting and improve accessibility for our clients
  •  Global roll out and required infrastructure in development

Continue to develop our solutions – functionality, testing and performance

  • Application of artificial intelligence in Image Review processes and new manual review tool developed
  • Continued development and roll-out of mobile payments app to increase self-service and compliance
  • Roadmap of new products agreed and in progress including Roadside Equipment & Solutions, Commercial Back Office systems, and Web and App solutions
  • Implementation of Security Operations Centre (SOC) and certification to ISO27001

Share innovative solutions throughout the course of projects

  • Direct participation in Abertis Garage initiatives – a partnership with IBM to implement new innovative technological ideas for efficiencies and digital adoption
  • Held several successful strategy and insight days, enabling access to expertise from our worldwide team and creating opportunities to discuss longer term plans, trends in other markets and to exchange ideas

Here’s what you said….
about our strengths!

Strong Performance

Maintained strong ratings for operational delivery and performance and resilience of our solution (In solutions and services question)

Account Management

Overall account management performance is strong specifically our ability to manage priorities, explain project deviations, being responsive to requests and respect of contractual requirements.

Client Relationship

Client relationship is strong with excellent scores for team work, ease of contact and availability and responsiveness – many areas showing improvement on last year.

Skills of our team

Skills of our team rated as excellent and above average (management skills, technical skills, effective communication, integrated team)

Please do share with us your opinions in this years survey.

Your answers will help us better meet your expectations. If you haven’t yet received the survey link to give your feedback, please speak with your key contact here at emovis and we’ll be happy to send it on.