Emovis, part of Abertis Mobility Services is celebrating success this week as it scoops two prestigious awards at the Oscars of the contact centre industry. Emovis, demonstrated its commitment to its employees and customers by receiving a double award boost at the virtually held European Contact Centre and Customer Service Awards (ECCCSAs) on Tuesday 16th March.

The Emovis UK team beat tough competition from the likes of Microsoft, BT and HSBC to walk away with a Gold award for Best Contact Centre Support Team for its HR team and a Silver award for Best Employer/Great Place to Work. The community engagement work the organization also carries out was also recognized, securing Emovis a nomination in the Giving Something Back category as one of Emovis’ eight nominations overall.

Neil Conway, Chief Executive of Emovis UK, said: “I am incredibly proud of the team for their ongoing commitment to providing an excellent service for our customers. Winning awards for Best Contact Centre Support Team and Best Employer is a major coup for Emovis and shows the dedication of the team in exceptional circumstances. Given all the challenges we – like everyone else across the world – have faced in 2020, it’s great to be able to show the team that their hard work has been recognised in this way.”

For any tolling mobility initiative to succeed, designing a seamless user experience and efficient customer service operation for the end user, is more important than ever. To help deliver exceptional experiences and outcomes, Emovis has been developing and successfully implementing their award-winning Customer Care Service on behalf of many high-profile international road authorities, toll operators and highway concessionaires for decades. This award is another recognition of the success of Emovis operations, working alongside their clients to deliver the best in class.

Abertis Mobility Services Chief Executive Officer, Christian Barrientos said “We are extremely proud to be recognized by our peers from the Contact Centre and Customer Services industry. These results clearly demonstrate the advantages of partnering with a leader in the industry like Emovis. Our seamless solutions are developed with the end user in mind ensuring a high quality and standard of service for our clients and their customers, underpinned by our expert operational teams.  I am proud of our team who continue to deliver world class customer services in our many operations around the word. Winning this award inspires us to do more.”

Now in its 20th year, the prestigious ECCCS Awards attracts thousands of entries across Europe and is the longest running awards ceremony in the customer contact industry. The awards recognize organizations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.