Emovis picks up four awards at UK National Contact Centre awards
Emovis has won four prestigious national awards, including two Golds, at the UK National Contact Centre Awards this week. The team picked up Gold awards in the ‘Diversity and Inclusion’ and ‘Team Leader/Manger of the Year’ categories. It also won the Silver award for Quality Manager of the Year and a Bronze in the Most Effective Employee Engagement Programme category.
The awards all relate to the company’s operations in Leeds who work on behalf of Highways England and in Runcorn for Halton Borough Council.
Both Amanda Hayes – who picked up the Gold Award for Team Leader/Manager of the Year – and Sharon Hughes – who won the Silver for Quality Manager of the Year – are based in Leeds as part of emovis’s team who provide Contact Centre services to Highways England.
Neil Conway, Chief Executive of emovis in the UK, said: “I couldn’t be prouder of the emovis team and I’m particularly delighted for Amanda and Sharon on their individual recognition. When you look at the size and calibre of some of the other winners across the various categories it shows how well regarded these awards are, and that we have to be outstanding in our field to win them. Our team is passionate about the work we deliver for both Highways England and Halton Borough Council, and these awards are testament to the high quality of service that we deliver on behalf of our clients.”
Emovis’s award-winning Diversity and Inclusion and Employee Engagement programmes include specialist equality and diversity, disability and mental health awareness training for a wide range of managers and staff, an open recruitment process ensuring fair representation for all candidates and proactive work with a range of charities such as Lighthouse, The Prince’s Trust and People Matters to recruit employees from all backgrounds
Due to the ongoing Covid-19 pandemic the award ceremony was held virtually for the first time, with other winners including Vodafone, SSE Energy Services, Tesco Bank and Sage. All shortlisted finalists had to present to a judging panel of industry experts as well as meeting the very tough entry criteria. Emovis also reached finalist status in two other categories ‘Best support team’, and ‘Positive impact on your community’, but unfortunately on the night didn’t make the top three.
Emovis operates the barrier-free tolling system of the Dartford Crossing providing customer care support to over 47million motorists a year who use this vital link on the M25 between Kent and Essex. It is one of the UK’s busiest traffic spots with up to 180,000 vehicles a day.
The team in Leeds handles customers’ calls for payments, setting up accounts, paying penalty fees and other enquiries on behalf of Highways England. It takes over 130,000 calls every month and is open 363 days a year from 5am to midnight.
For more information on emovis award winning operations and its customer service solutions, please click here