Emovis, a global leader in toll-based mobility solutions, published this week the results of the 2023 edition of its annual customer survey. The survey, which collects data from Emovis’ clients across the world, revealed overall client satisfaction with remarkable performance in areas like innovation, which was valued as “Excellent” or “Above Average” by 85% of the firm’s clients.

The survey, which gathers data from every client including National Highways,Mersey Travel and Oregon Department of Transportation also highlighted Emovis’ strong management performance, excellent client relationships and having skilled team members.

Emovis, currently present in 12 countries worldwide, also achieved an impressive rise from the previous year (up 13% to 64) in their Net Promoter Score (NPS), a metric used to measure customer loyalty and satisfaction in a scale ranging from -100 to +100.

Other areas which were highlighted in this year’s results include: client relationships, with strong scores in teamwork, quality of meetings held with clients, ease of contact and availability, and responsiveness. Importantly, Emovis’ clients also singled-out accessibility to the top management team.

Clients expressed their satisfaction with Emovis’ ability to understand and address their unique circumstances, emphasising the company’s dedication to delivering tailored solutions. “These survey results validate our efforts to consistently deliver excellence in our management performance, client relationships, and team capabilities. We are grateful for the trust our clients place in us and remain dedicated to exceeding their expectations,” said Christian Barrientos, CEO of Abertis Mobility Services.

Award- winning contact centre services

These achievements come together with Emovis’ recent success at the prestigious UK Contact Centre Awards 2023.

The UK National Contact Centre, which recognizes excellence and high performance in the contact centre industry, shortlisted Emovis in six categories and achieved awards in three.

The company won the Gold prize for the Resource Planning Manager of the Year; the Bronze prize for Contact Centre Support Manager of the Year, and a “Highly Commended” recognition in the Change Maker category.

Emovis was also shortlisted for Contact Support Manager of the Year, Outsourced Team Manager of the Year, Significant Contributor (Small Contact Centre), and Contact Centre Support Team of the Year (small).

The UK Contact Centre Awards are known for maintaining the highest standards of excellence and integrity in the industry.


More information on our solution at Emovis Customer Care Service.