Please submit your application in english

JOB PURPOSE

The Systems and Network IT Support Specialist will be required to deliver 24/7 technical support to the customer in line with the services provided and the SLA. This will require the logging, investigation and rectification of all incidents and problems on the customer’s supported systems.  Based in Laval the work pattern is between Monday and Friday 08:30 – 17:00, with 24/7 on call support rotation required. International travel +/-5%. Must hold a full current Canadian driving license. You will be required to travel to our Laval site at short notice and be prepared to travel away from home from time to time for work or training purposes.

 

JOB REQUIREMENTS

  • Investigate and resolve incidents and problems ensuring all details are tracked and communicated using the companies chosen help desk system
  • Provide technical and functional support to the business for all applications and raising/tracking bugs where necessary
  • Perform bug fixes and implement changes in Prod / Non-Prod environments
  • Effectively monitor business critical services and applications, identifying improvements and preventative maintenance interventions
  • Plan and undertake changes to software/hardware/infrastructure
  • Prepare and produce system documentation in accordance with company policies and procedures
  • Maintain up to date awareness of developments in IT industry and identify how appropriate ones can be applied to customer organisations.

QUALIFICATIONS/EXPERIENCE

  • At least 3 years’ experience in high level IT
  • Managing Windows systems and networking at a higher level than a basic IT Technician
  • Experience in multiple environments
  • Available for on-call rotation periods of 2 weeks
  • Proficient in French and English – Written and Spoken
  • Methodical and disciplined approach to work
  • High degree of accuracy and attention to detail
  • Ability to organise and prioritise work in an effective manner
  • Ability to develop good relationships
  • Good analytical skills and an ability to define the precise nature of customer problems
  • Experience of supporting a production environment as a member
  • Ability to work under pressure and remain decisive
  • Ability to work well in a team
  • Ability to structure and draft technical documentation
  • Good systems management skills
  • Knowledge of the following technologies:
    • Active Directory, MS Exchange, IIS
    • MS Office / Office 365
    • Advanced knowledge of MS Excel
    • Solar Winds Components and Web Helpdesk
    • Kaspersky Anti-Virus
    • Windows Server 2012, 2016
  • Excellent customer service skills
  • Strong communication skills both written and verbal
  • Authorized to work in Canada on a permanent basis