Job Purpose

The role of IT Asset Management/Helpdesk Administrator covers the technical environment of emovis Qatar. All issues are logged to the technical services case logging platform and the role involves troubleshooting and resolving these issues. The goal is to ensure all operations systems can operate on an efficient and constant basis without any technical outages.

The role involves collaboration with all other technical services team members to get a resolution.

A constant theme of the IT services team is to deliver a quality service in a friendly manner to everyone that requests a technical service. This means that all team members need to own and be responsible for their actions for all cases assigned to them. For escalated issues they will continue to follow this case to resolution and work with the end-customer with timely updates.

Responsibilities

  • Provide IT technical support, administration and maintenance of the systems and technologies
  • Carry daily maintenance tasks and checks
  • Monitor all the components of the system and intervene when required
  • Manage the level one maintenance subcontractors ensuring incidents are corrected within SLA.
  • Diagnoses and resolves problems of medium complexity in coordination with the support team.
  • Deploying, installs and configures the components of the system infrastructure on an ongoing basis.
  • Adhere to established maintenance processes.
  • Provide IT technical support, administration and maintenance of the systems and technologies
  • Manage multiple SQL servers and databases
  • Monitor and optimize database using native and third-party tools
  • Participate in the on-call rota
  • Ability to work out of hours if requirement to meet system operational constraints

Education

  • BSc or MSc qualification in IT
  • CCNA certification – essential
  • CCNP certification – desirable

Experience, Skills and Competencies

  • At least 2 years’ experience in IT
  • Proficient in Arabic and English – Written and Spoken
  • Ability to work under pressure and remain decisive
  • Ability to troubleshoot
  • Experience with active directories
  • Ability to work with end users
  • Experience in IT Security

Technical Scope

  • Database
  • Applications
  • Connectivity
  • IT including comms
  • Telephony
  • Web solutions
  • App solution
  • Mobility solutions

Values

  • Service – speedy response and constant customer updates
  • Customer – internal end-users and client
  • Ownership – Individuals and team own the delivery of the service
  • Responsibility – individuals take responsibility for their actions